Customising the Sales Invoice email template within Omono is really easy and can be done by Admin users in Settings.

  1. Navigate to Settings by clicking on your name at the top right of the screen and selecting the settings option.

  2. Select Templates using the navigation bar on the left.

  3. Click on Sales Invoice.

  4. Make the required changes (details below) and click ✅ at the top of the modal to save.


  • Automatically Send Invoice Emails Upon Shipping

    Sales Invoices are by default automatically emailed when a dispatched is shipped, if you don't want sales invoices to be sent automatically you can untick this option.

  • Email From Name

    If this field is left blank the company name will be used by default (i.e Company Name Ltd), but there is the option to override this and use an alternative.

  • Reply To Email Address

    If this field is left blank the accounts team email address will be used by default (i.e [email protected]), but there is the option to override this and use an alternative.

  • Subject & Content

    In these two fields you have the option to edit the default email text, logic fields can be inserted by entering a square open bracket ([) and selecting one of the many options.

  • Send Copy To Salesperson

    CC or BCC a copy of the email and any attachments to the sales person.

  • Send Copy to Account Manager

    CC or BCC a copy of the email and any attachments to the customer account manager.

  • Send Copy To Order Contact

    CC or BCC a copy of the email and any attachments to the customer contact.

  • Send Copy To Our Accounts Team

    CC or BCC a copy of the email and any attachments to your accounts team email address.

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